|
WP C – Quality Management and MM
The team of workpackage C of the MAX-project was led by the University of Piraeus (Greece), assisted by partners from Austria, Belgium, Germany, Sweden and the UK and as main demonstration and test city Kortrijk. It has has developed a quality management approach as a powerful tool to improve Mobility Management in general, but especially for cities. The Quality Management System for Mobility Management, for short MaxQ, helps to provide services in an organised and consistent manner and to continuously improve them based on user satisfaction and desires. MaxQ is a process, which can be adopted by any organisation for managing their mobility policy and measures. That process focuses on developing, monitoring, assessing and improving both the overall Mobility Management policy and separate Mobility Management measures. It involves four steps (policy, strategy, implementation and monitoring & evaluation) and twelve sub steps, which are structured in a quality circle. In order to adopt MaxQ, a city administration or department must take an active role. They must be prepared to examine and assess their current practices regarding each criteria and then determine how changes could start or improve their Mobility Management. The analysis is done through a combination of document analysis, personal interviews and collective discussions with the Mobility Management team and with the main stakeholders. The resulting assessment forms the basis for further improvement. WPC developed an audit procedure that is part of MaxQ. It places the status-quo of each element of the quality circle on a development ladder and provides guidance to make further improvements. All this was developed in cooperation with the CEN Workshop MOBIMA, that was initiated by MAX in an effort to provide a normative document, a so called CEN Workshop Agreement (CWA). Here on this section of the Max-website you can find: For more information, see download centre and the Max-part on the EPOMM-website. |
